Guidelines / FAQ


What can I bring into the festival?

  • Re-entry with wristband securely affixed to your wrist. No ripped, torn, or stretched wristbands permitted.
  • Low-back chair (one per person)
  • Sunscreen
  • Cell Phones (remember to Facebook and Tweet while you’re at the festival)
  • Binoculars
  • Fanny packs
  • Small blanket or beach towel (one per person; max size is 8′ x 8′)
  • Personal hand-held cameras (i.e. small digital or point-and-click cameras; no long/large/zoom/detachable lenses; no tripods; no pro cameras)
  • Strollers (wagons and tyke bikes are not permitted)
  • Unframed backpacks
  • 1 small closed water bottle per person

What should I leave at home?

  • Illegal substances (no drugs of any kind)
  • Smoking inside the event
  • Outside food or beverage
  • Video cameras or video recording equipment. Video recording is prohibited.
  • High-back chairs (chairs must be 35″ or lower)
  • Glass/Glass containers
  • Tents/Lawn Furniture/Large Tarps
  • Picnic Baskets/Coolers
  • Pets
  • Professional or pro-sumer cameras and/or equipment (no large/long/zoom/detachable lenses or tripods)
  • unauthorized vendors

Please note, all personal belongings will be searched prior to entrance, so please adhere to these rules so that others will not be delayed during the entrance process.


Where can I purchase tickets?

You can purchase tickets online through our official festival ticketing site. If you have any questions regarding tickets please email us at

Are upgrades available?

Upgrades will not be available for the 2021 festival as VIP tickets for this weekend are sold out.

Will there be tickets sold at the event?

Tickets for the 2021 festival will not be sold at the event as this event is sold out.

How much are tickets day-of-show?

Day-of-show tickets increase $10 in price starting at 11:59pm on the Thursday before. However, tickets for the 2021 festival will not be sold at the event as this event is sold out.

What do I need to do to be able to pick up my wristbands?

Please download and print out your ticket(s) from the link located inside the confirmation e-mail or show on your mobile device, and bring it to the Front Gate. Make sure the QR barcodes print correctly. If you are unable to locate your tickets, don't stress! Please visit the Front Gate with your order number and photo ID ready.

When do the gates open to go into the festival?

Friday: Doors open at 6:00pm at the Back Bay Amphitheater. Saturday and Sunday: Doors open at 10:00am on the Golf Course.

Will I be searched upon entry to the festival?

All items are subject to search prior to admission to the event. Items not allowed into the Festival area must be returned to your vehicle or disposed of prior to admission.

What should I leave at home?

Absolutely No - Umbrellas, tents, pets, coolers, glassware, tables, wagons or other large accessory items are allowed. Further, Hyatt staff reserve the right to modify this policy to include any item that may impede the safety and enjoyment of others attending the festival. NO OUTSIDE FOOD OR BEVERAGES - Except 1 bottled water for personal consumption is allowed. Plastic bottles only and all containers must be sealed at time of admission.

I am a photographer. Who do I arrange a photo pass through?

For all media questions and requests please email

Is re-entry allowed at the festival?

Re-entry into the festival is only allowed with the proper wristband!

What forms of payment are accepted at the festival?

We accept the following payment methods at the concert: cash, ATM/Debit cards and credit cards (Visa, MasterCard, American Express)

Why Did You Bill Me Twice?

If your credit card was declined when attempting to place an order, it may appear on your bank statement as a pending transaction. Some banks and credit card companies place a hold on a pending transaction for a certain period of time (usually 3 to 5 business days) and then release the funds back into your account. If you have any further questions, please contact your bank and/or credit card company.

Are there ATM machines at the festival?

Yes, an ATM is located in the hotel lobby near the elevators.

Will I be able to buy food and drinks at the festival?

Enjoy the cuisine of the International Food Court including a variety of authentic vendors serving their eclectic menus.

Are there lockers available?

There are no lockers available at the hotel. Please be sure to secure your personal belongings and do not leave items unattended!

Is there a Lost & Found?

The Lost & Found is located at the Hotel Front Desk. The manager on duty will be able to assist with lost items.

Does the festival offer disability assistance?

To request information on ADA accommodations at the festival, please email

What if it rains?

The festival is Rain or Shine, artists and times are subject to change without notice, no refunds.

I purchased a 2-Day GA weekend pass. Why did I only receive one ticket?

If you purchased a 2-Day GA Weekend Pass, you will be issued one ticket. When you arrive on Saturday, you will be provided with a weekend wristband; these multi-day wristbands are for one person, all weekend.

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